Course Offerings

Signature Program: Applied Leadership & Culture Academy

• Multi-session leadership academy designed for organizations seeking sustained behavioral and cultural change

• Build Intentional leadership habits that align words with actions

• Create accountability systems that stick in high-pressure environments

• Develop supervisors who model the standards they expect

• Academy spans multiple months, with assignments taking place in-between sessions

Acting with Intentional Leadership

• Turn everyday decisions into opportunities to strengthen team trust

• Lead with clarity and consistency during crises and routine shifts

Showing Up Like a Professional

• Master presence and professionalism that inspire confidence

• Set the tone for your entire team through consistent behavior

"PER My Last Email": Presence, Engagement, and Rapport in the Workplace

• Strengthen connection and trust in every interaction

• Build rapport quickly—even during high-stress incidents

• Apply skills that improve team morale and caller experience

Navigating Difficult Conversations at Work

• Handle tough feedback, conflicts, and performance talks with confidence

• Maintain relationships while addressing issues head-on

• Learn about how to best frame difficult conversations to stay on topic and maintain professionalism

Implementing Cultural Change: The ACE Method

• Discuss what workplace culture is, who defines it and how it is eroded over time

• Use a proven framework to drive lasting cultural shifts through ACE: Act, Coach, and Engage in Effective Documentation

• Address gaps between stated values and daily behaviors

• Create a positive, resilient environment that reduces burnout

Coaching for Behavioral Change

• Practical techniques to guide team members toward lasting improvement

• Use constructive feedback that motivates rather than deflates

Effective Workplace Documentation

• Document performance and incidents clearly, fairly, and defensibly

• Protect your agency while supporting professional growth