Customized Leadership Training for 911 & Public Safety Teams

Practical workshops, academies, and consulting to build resilient supervisors and stronger cultures.

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I offer tailored training and consulting grounded in 18+ years of real 911 experience. From single workshops to multi-month academies, everything is adaptable to your agency’s needs.

  • Inspiring, authoritative presentations designed to elevate leadership and workplace culture. Jeremy delivers talks that equip leaders with the foundation for excellence, providing actionable strategies and the inspiration needed to build stronger, more effective teams. Ideal for 911 professionals, directors, and corporate audiences seeking professional development and motivation.

  • Hands-on workshops offering practical frameworks that leaders can immediately apply in their organizations. Participants gain tools to enhance workplace culture, strengthen personal relationships, and improve team performance. These interactive sessions are tailored for 911 leadership, management teams, and corporate groups seeking measurable results.

  • Personalized, experience-driven consultation that addresses challenges directly and provides actionable solutions. Jeremy partners with leaders to tackle complex problems, offering insights and strategies grounded in real-world public safety and corporate experience. Perfect for organizations seeking expert guidance on leadership development, team dynamics, and organizational culture.

  • A comprehensive, multi-month program designed to develop current and future leaders into recognized authorities in their field. Participants receive structured guidance, advanced leadership tools, and mentorship that prepares them to excel in their roles and stand out among peers. This program is ideal for public safety professionals and corporate leaders committed to long-term growth and professional excellence.

See academy and workshop details below or… download our training catalog here.

  • Signature Program: New Supervisor Academy

    • Two-day, in person program built exclusively for 911 professionals who are newly promoted, recently placed in a supervisory role, or preparing to move into one.

    • Day one addresses the identity shift from peer to supervisor, including how to establish presence and rapport, navigate the first 90 days of leadership, and build credibility before a single difficult conversation happens.

    • Day two focuses directly on workplace culture. How to define the standard, coach to it, and document when it matters. Leaders will also learn how they have an impact on culture regardless of what they do every day.

    • Participants leave with practical tools they can apply immediately, not concepts they have to translate back to a 911 environment on their own.

    “Responsible For Me to We”: Making the Change from Peer to Supervisor

    Single-day session

    • ​Successfully manage the psychological and social transition from being "one of the team" to a supervisor responsible for the team’s collective output and conduct.

    • Learn practical strategies for drawing clear lines between personal friendships and professional management without losing trust or rapport.

    • Develop the mindset change required to stop focusing solely on personal shift tasks and start focusing on equipping, evaluating, and advocating for the entire team

    Acting with Intentional Leadership

    • Turn everyday decisions into opportunities to strengthen team trust

    • Lead with clarity and consistency during crises and routine shifts

  • "PER My Last Email": Presence, Engagement, and Rapport in the Workplace

    • Strengthen connection and trust in every interaction

    • Build rapport quickly—even during high-stress incidents

    • Apply skills that improve team morale and caller experience


    Navigating Difficult Conversations at Work

    • Handle tough feedback, conflicts, and performance talks with confidence

    • Maintain relationships while addressing issues head-on

    • Learn about how to best frame difficult conversations to stay on topic and maintain professionalism

  • Implementing Cultural Change: The ACE Method

    • Discuss what workplace culture is, who defines it and how it is eroded over time

    • Use a proven framework to drive lasting cultural shifts through ACE: Act, Coach, and Engage in Effective Documentation

    • Address gaps between stated values and daily behaviors

    • Create a positive, resilient environment that reduces burnout


    Coaching for Behavioral Change

    • Practical techniques to guide team members toward lasting improvement

    • Use constructive feedback that motivates rather than deflates


    Effective Workplace Documentation

    • Document performance and incidents clearly, fairly, and defensibly

    • Protect your agency while supporting professional growth

“I loved the visual of the wall of rapport. It was an “ah-ha” moment for me having something to represent it. ”
“Great class… nice to hear from
Someone who has actually done the work.”
“Great course! I have a lot of takeaways from this material ”

These courses are adapted to meet agency needs. Let’s talk about what would work best for your team.

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