Customized Leadership Training for 911 and Public Safety Teams
Practical workshops, academies, and consulting to build resilient supervisors and stronger cultures.
Pictured: Jeremy Serio presenting to 911 communications professionals at APCO 2026, San Antonio
Built by someone who has worked the console
Tailored training and consulting grounded in 19+ years of real 911 experience. From single workshops to multi-month academies, everything is adaptable to your agency’s needs.
Content is adapted to your center’s culture, challenges, call volume, leadership structure, policies, and personnel before delivery.
“Jeremy is very engaging and keeps your attention. He actually is able to show his methods with real life examples. His methods helped me realize that there was a better way to write my evaluations.” Hope Kreider, ECO V, Chesterfield County
“The instructor was awesome and I learned so many things from this class.” Kiosha Pollard, Shift Supervisor, VCU Police Department
Ways to work together
Educational workshops
Half-day and full-day sessions for supervisors, lead personnel, and aspiring supervisors.
Leadership academies
Multi-session programs designed for sustained behavioral and cultural change, with structured assignments between sessions.
Conference and keynote speaking
Sessions for 911 professionals, directors, and state and regional conferences.
Consultation
For directors and leaders facing a culture problem in their center.
Courses for 911 leaders
New supervisors: Establishing Success: The Leadership Academy · Responsible For: Me to We
Communication and presence: PER My Last Email · Navigating Difficult Conversations · Serve and Protect: The Art of Servant Leadership
Culture and performance: Implementing Cultural Change: The ACE Method · Driving Performance: The Complete Guide to Coaching and Documentation · Coaching for Behavioral Change · Effective Workplace Documentation
See full course descriptions →
Fiscal year friendly
Flexible with fiscal year timelines and budget approval processes. Tiered pricing for multi-session bookings.
On-site delivery
In-person delivery at your site or training facility.
Certificates
Certificates of completion, digital, physical, or both, for training records.
Planning an event or a training day?
Share the date, the audience, and the format. Jeremy follows up personally.