LEADERSHIP SPEAKER AND TRAINER
Become the Leader Others Rely On
Keynotes and workshops on accountability, culture change, and difficult conversations. Built on 19+ years leading 911 teams.
In 911 since 2007 · Leading teams since 2013 · Co-chair, Technology Subcommittee, Maryland 911 Board
What attendees say
Recent stages: APCO 2026 Annual Conference & Expo, San Antonio | IAED Navigator | Mid-Eastern APCO Fall Training Conference
“Jeremy delivered one of the most engaging and impactful leadership trainings I’ve attended. Every point landed, and the level of engagement throughout the room was remarkable.”
Charleigh Holtermann
Sr. Account Executive, Prepared by Axon
“Jeremy’s 'PER My Last Email' training session, was exactly what I needed as a newly promoted Supervisor. The key takeaways- presence, engagement, and rapport- are essential when leading a team of 911 specialists. I’m especially excited for our center to participate in the 360 survey, as it will provide honest feedback and help us continue strengthening our team!!”
Raven Williams
Supervisor, Baltimore City Fire Department Communications
“The workshop on Driving Performance with Jeremy Serio was very informative and gave some great tips on how to deal with coaching those who are impacting the culture of the center and driving negativity. I was able to successfully utilize some of what I’d learned within the first week of taking this course.”
Katrina Carlson
ECC Shift Supervisor, VCUPD
Rated Excellent by 93% of 146 PER attendees. 5 of 5 from every Chesterfield County and Williamson County attendee.
HOW ORGANIZATIONS WORK WITH JEREMY
One career on the 911 floor. Lessons that hold up anywhere.
Few workplaces are less forgiving of weak leadership. The same problems show up in hospitals, operations centers, sales floors, and front offices.
ANY INDUSTRY
Keynotes and conference sessions
Culture, accountability, presence, and the jump from peer to supervisor. Every talk is tailored to the audience in the room.
SUPERVISORS AND MANAGERS
Workshops and academies
Half-day and full-day workshops and multi-session leadership academies.
911 AND PUBLIC SAFETY
Training built for the communications floor
Customized for your center’s culture, call volume, structure, and policies. Works with fiscal year budgets.
THE ACE METHOD
Culture is the worst behavior a leader is willing to tolerate.
That line anchors the ACE Method, Jeremy’s framework for leaders who are done talking about culture and ready to change it.
A
Act
Set the standard and model it.
C
Coach
Structured one-on-one conversations with AIRO.
E
Engage
Fact-based, behavior-only documentation.
Planning an event or a training day?
Share the date, the audience, and the format. Jeremy follows up personally.